Question 1

Do you sell direct and compete with your own partners?

Accepted Answer

No. Inbound enquiries from a registered territory are passed to the registered partner, and we do not quote against a partner on a project they have registered. If a project is genuinely direct — for example a chain that buys centrally across several countries — we will tell you before we engage, not after.

Question 2

What is the minimum order to become a distributor?

Accepted Answer

There is no fixed minimum to start. Most partners begin with a sample kit and one pilot project. Distributor pricing starts at 50 units per model family, and improves at 200 and 500 units. Territory protection is granted against a committed annual volume, agreed after the first project rather than before it.

Question 3

Can the hardware carry our own brand?

Accepted Answer

Yes. Panels, packaging, firmware boot screens and documentation can carry the partner's brand under an OEM agreement. Note that safety certification is issued per model and per brand holder, so a white-label programme requires its own certificate application — we will explain the cost and timeline before you commit.

Question 4

Which certifications does HOTEKEY hold?

Accepted Answer

CE and CQC are held today, and the platform is being prepared for a CB report covering 85-264V / 50-60Hz, which converts into Colombian RETIE, Mexican NOM and Chilean SEC certificates. Partners are shown exactly which certificate covers which model, and over what period, before a project is quoted.

Question 5

What lead time applies to a 200-room project?

Accepted Answer

Standard product is typically 20-30 days from order confirmation, and a 200-room project normally ships in two or three batches so that installation can start on the first floor while later rooms are still in production. Custom panels or custom firmware add two to three weeks for tooling and validation.

Question 6

What technical support do partners actually get?

Accepted Answer

Point lists, wiring diagrams and protocol maps in English and Spanish; joint commissioning of the first sample room; two training sessions per year for your engineers; a 48-hour technical response commitment on weekdays; and a recommended spare-parts kit at roughly 2% of order value so that a single failed unit does not wait for a shipment from China.

Partner type	What you get	What we ask
Distributor	Stock and resell with territory pricing, a demo kit, and first call on inbound enquiries from your region	A technical contact who can answer a client's wiring question, and a rolling 12-month forecast
System integrator	Engineering documentation, joint commissioning of your first room, training for your engineers, and 48-hour technical response	KNX or RS-485 experience, and a willingness to let us join the first commissioning rather than troubleshoot it remotely
Developer / operator	Direct project pricing, a four-room pilot with measured results, and a specification pack your M&E consultant can work from	A room count, a timeline, and access to the room during the pilot

Mechanism	How it works
Project registration	You register a project with a name, room count and expected date. Once registered, we do not quote it to anyone else — including direct.
90-day protection	Protection runs 90 days and renews on evidence of progress. It is not indefinite, and it is not a promise that nobody else will ever sell in your country.
Inbound referral	Enquiries from your region are passed to you, with the client's original message, so you are not starting the conversation cold.
Exclusivity	Granted against a committed annual volume, agreed after the first project rather than before it. We would rather earn it than promise it.

Partner with HOTEKEY

Three ways to work with us

What sits behind you

How territory actually works

Four steps to start

Tell us your markets, get partner terms

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